Questions and answers about parking

With booking, you reserve and pay for parking online before you drive to the airport. You are guaranteed a spot in the parking area you have booked, and the price is usually lower than with drop-in.

With drop-in, you drive directly to a parking area without booking in advance. You pay the current drop-in rate for the time you are parked, and you are not guaranteed a spot in a specific parking area.

The Standard option allows you to change or cancel the parking up to 24 hours after you have placed the booking. With Flex you can change or cancel the booking up to 2 hours before entry time. 

Flex is the better option if you want greater flexibility in case your travel plans change.

The price of parking varies depending on the airport, parking area, time, and how long you will park. Booking is usually cheaper than drop-in.

Booked parking is calculated in 24-hour periods. For example, 49–72 hours is counted as three days, while 73–96 hours is counted as four days. You will see the total price before you pay.

Drop-in parking is priced according to how long you actually remain parked.

Select the airport you are departing from, and tap Book parking in the menu or Find parking on the airport homepage. Then choose the time and parking area.

You can book parking no earlier than 180 days before, and no later than 2 hours before entry. If no available spaces are shown, you can try choosing a different time or parking area.

Yes, the parking operators reserve enough spaces for those who have booked. During periods of high demand, some parking areas may be closed off with a barrier that can only be passed by those with a valid booking.

No, you can only link one license plate number to each booking. If you have saved multiple cars in My Profile, you must choose the car you will use. Check that the license plate number is correct and matches the booking before you drive in.

You can only have one active parking booking per license plate number. To book another concurrent parking, the booking must use a different license plate number. Remember to enter the correct license plate number when you place your order.  

No, a booking includes one entry and one exit. If you drive out of the parking area, the parking session is automatically ended.

If you drive in a second time, a new drop-in parking session will automatically start. Unused booked parking time will not be refunded.  

We need your contact information to complete the booking and send you the booking confirmation and important information. The license plate number is used to identify the vehicle upon entry and exit. The information is processed in accordance with Avinor’s privacy policy.

For pre-booked parking, you pay online in the booking flow (Apple Pay or card). You will see the total price before you approve the purchase.

For drop-in parking, you can pay by mobile app (Apcoa Flow or OnePark).

Tip: If you are already logged in to My profile when you place your order, you can choose to save your payment card with the parking provider for future bookings.

If an error occurs during payment, first check whether the booking still went through:

• check your e-mail for booking confirmation
• check whether the bookingappears in My Parkings under My Profile
• check whether you card/account was charged

If the booking was not fulfilled, you can:

• check for errors in the card details
• try again with a stable internet connection
• use another payment card
• contact your bank (if the card was declined)
• see technical support details at the bottom of this page

If you were charged for the booking without receving a booking confirmation, contact your parking operator.

Payment usually appears with the name of the parking operator and the airport on the bank statement.

The booking confirmation is sent to the email address you provided. If you can't find it:

1. Check your spam folder and other folders in your inbox.
2. Search for "Avinor," "parking/parkering," or the name of the parking operator.
3. Log in to My Parking under My Profile and check that the email address in the booking is correct
4. Log in to My Parking under My Profile, and resend the confirmation to your e-mail from there.

If you still can't find the booking confirmation, contact the parking operator. Provide your name, license plate number, airport, and the time of entry and exit.

Your transaction receipt is available for download on your booking confirmation. You can also resend it to yourself from My parking under My profile.

The parking operator can help you get a new receipt. Have the vehicle's license plate number, or the booking reference number, ready when you contact them.

If you are still parked when the pre-booked parking expires, a new drop-in parking automatically starts. The pre-booked parking time for will not be charged again.

You can choose to pay the parking fee at local payment machines, online, or pay by  invoice. 

Yes, you can change or cancel the parking depending on the booking type*: 

• Standard: Can be changed or canceled within 24 hours after purchase.
• Flex: Can be changed or canceled up to 2 hours before parking.

Personal information (name, phone, email) and license plate number can always be changed right up until parking (applies to both Standard and Flex).

*Some promotions may have different terms - these are shown when you book.

Log in to My Parking under My Profile, and find the booking you want to change or cancel.

If you booked without being logged in, you can use Change or cancel parking on the airport parking page. You will need the reference number and email address from the booking.

You will receive a confirmation by email when the change or cancellation has been completed.

Within the applicable deadline, you can change:

• license plate number
• name, phone number, and email address
• entry and exit time
• parking area

If you change the parking time or parking area, the total price may change. You will either pay any additional amount or receive a refund of the price difference. The changes you can make depend on whether you have chosen Standard or Flex.

No, the booking cannot be extended once parking has started. If you park longer than what was included in the booking, the extra parking time will automatically be charged as a new drop-in parking at the current price rate. 

You don't need to create a new booking for the extra time.

You will get your money back if you cancel within the applicable cancellation deadline:

• Standard: refundable within 24 hours after purchase
• Flex: refundable until 2 hours before parking

If you shorten the parking time within the applicable deadline, the price difference will be refunded to you. If you have parked but leave earlier than the pre-booked time, the unused time will not be refunded.

Refunds will be issues to card/account that was used to pay for the booking.

Cameras read the license plate when you drive in and out. The license plate links the car to the booking, so you don't need a physical ticket.

Check that the license plate in the booking is correct before parking.

If the wrong license plate number was entered in the booking, the car will not be linked to the booking upon entry. Your parking may then be charged as a new drop-in parking. Refunds will not be granted for mis-typed license plate numbers.

If you discover a mis-typed license plate number in your booking, or if you enter with a different car than the one listed in the booking, contact your parking operator.

No, the order applies to one entry and one exit. When you drive out, the parking session ends.

If you drive in again, a new drop-in parking session automatically starts. Any unused time in the original booking will not be refunded.

If you park before the booking starts, the extra time is automatically counted as a new drop-in parking session. The extra time is charged at the regular drop-in rate for the parking area, regardless of the reason you parked early.

You do not need to create a new booking for the extra time. If you realize you need to park earlier, you should consider changing your pre-booking before you park. 

If you are still parked when your reservation time expires, the extra time is automatically considered a new drop-in parking session. The extra time is charged at the regular drop-in price for the parking area, regardless of the reason for your delay.

You do not need to create a new reservation for the extra time. If you see that you may be delayed, you should consider changing your pre-booking before you park. 

If you are still parked when the reservation expires, the extra time is considered a new drop-in parking. The time you have already paid for will not be charged again.

How you pay for the extra time varies between the different airports. See the information about drop-in parking on the airport's parking page.

Your vehicle may remain parked for up to 30 days after the scheduled exit time, but you must pay for the additional parking time.

If you cannot get the vehicle within 30 days, you must notify the parking operator. Provide:

• license plate number
• airport and parking area
• booking reference number
• when you expect to pick up the vehicle
• name, phone number, and email address

Vehicles left after 30 days without notice may be considered abandoned, and towed away at the owner's expense.

Contact the parking operator as soon as possible. If you park in an area other than the one you booked, the parking may not be linked to the booking. You may then be charged the current drop-in rate, in addition to the amount you have already paid.

Refunds will normally not be given for parking in the wrong area.

Park in the area stated in the booking confirmation. You can choose any available spot in the area, except spots clearly marked as reserved for disabled parking, EV charging, or on-duty vehicles.

No, you cannot book a specific spot in the parking area. Park in any vacant spot in the area you booked, except those spots clearly marked as unavailable to you. 

If you require disabled parking or EV charging, you may park in any of the available spots that offer this in your parking area.

The parking operators reserve enough spaces for those who have pre-booked. During periods of high demand, some parking areas may be closed off with barriers that can only be passed by those with a valid pre-booking.

If you have not pre-booked (drop-in parking), you may be directed to the next available parking area. 

Contact the parking operator as soon as possible. If you park in an area other than the one you booked, the parking may not be linked to the booking. You may then be charged the regular price in addition to the amount you have already paid.

No, you cannot explicitly book an accessible parking spot. However, you can book regular parking and use any vacant accessible parking spot in your parking area. A valid accessible parking permit must be clearly visible inside the car.

Note: Not all airports have dedicated accessible parking spots. Check the parking information for the airport or contact your parking operator before booking.

No, you cannot explicitly book a parking spot with EV charging. However, you can book regular parking and use any available EV charging spot when you arrive.

Note: The vehicle must be plugged in and actively charging while parked in an EV charging spot. If you are done charging, you can move your vehicle to another vacant parking spot (without leaving the parking area).

See the airport parking information for availability, prices, and payment methods.

Avinor owns the website and the parking areas, but the parking operator sells and manages the actual parking service.

Contact the parking operator if you:

• need help with a booking
• are missing a receipt
• have been charged incorrectly
• have parked in the wrong area
• have problems when entering or exiting

Find your parking operator

• APCOA: Bergen, Stavanger and Trondheim Airport
• OnePark: Oslo and other airports

1. Select your airport from the drop-down list at the top of Avinor.no.
   
   
2. Go to "Transport and parking > Book parking" in the main menu.
   There you will find the phone number, email, or contact form for the parking operator at the relevant airport.

Avinor is responsible for the online parking booking on avinor.no. If you experience a technical error in the booking process, contact Avinor tech support:

• Phone: 
• Email: 
  (Normally staffed on weekdays 08-16)