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Help for my profile

Here you will find answers to the most frequently asked questions about my profile

I receive a message that the phone number is already in use.

This may be because you have previously logged in with your mobile number.  

Here's how:

  • Log in with your mobile number.
  • Then choose "delete My profile" at the bottom of the profile page.
  • This will prevent the mobile number from being used as a separate account.
  • Then log in again with your email address or mobile number and password.
  • Select "My profile" and add email or mobile number.  
The system does not accept the password I enter.

Password must be at least 7 characters, contain an uppercase letter, a lowercase letter, and at least one number or special character. 

I am not receiving order confirmation or any other emails from you.

Please check the following:

  • Check if the email has ended up in the "spam/junk" filter in your mailbox.
  • Check if you have entered the correct email address, correct any typos.  
I can't log into My profile. What do I do?

Check that you have entered your phone number and email correctly.

If you still can't log in, contact technical support at  

I have forgotten the password to My Profile. What do I do now?

Here's how:

  1. Go to https://profil.avinor.no
  2. Enter the email address registered on your user in "My Profile" to receive a one-time password.
  3. Enter the one-time password to proceed.
  4. Enter your new password.
What are the benefits of using "My Profile" when pre-booking parking?
  • Easier overview of your trip.
  • You can receive relevant travel tips.
  • Continuously receive status updates on your flight.
  • Receive relevant tips on facilities at the airport you are departing from.
  • View receipts for previous parking purchases.
  • Easily manage your parking.


To receive tips, you must consent to this first.


To use “My profile” at Avinor, you must consent to allowing Avinor to store the personal information saved in the profile. Your email address will be deleted after 24 hours if you do not give consent.

I want to use the "track the journey" service. Why do I need to give consent?

To be able to provide you with relevant travel tips and keep you updated on the status of your journey, we need your consent.


You can follow your journey in the Avinor app without creating a profile. If you want a profile in Avinor, you must answer "Yes" to the consent on privacy.  

The one-time code for logging into "My Profile" is not working.

The code you receive via SMS is valid for 10 minutes. You may need to try logging in again to receive a new, valid code.

If you have not attempted to log in, it may be that someone entered the wrong mobile number during login. They will not be able to log in without using the code you received via SMS. 

How do I create a new password?

Here's how:

  • Log in to "My Profile"
  • Click on "Change Password" under Account Information

or

How do I delete the user?

Here's how:

  1. Log in to «my profile».
  2. Select «Profile».
  3. Then select «delete my profile».

Your profile and associated data will now be deleted from Avinor's systems.