Assistance

Notify when you book a flight ticket if you depend on a wheelchair or not, also inform

• if you will bring your own wheelchair, and whether it is electric or manual 
• if you need assistance to the plane and on board

• if you need to board before other passengers

• if you need to borrow technical aids, e.g., a walker or wheelchair

If you are traveling with a guide dog, you must inform about this when booking the trip. The guide dog can be in the cabin free of charge, unless other passengers have reported allergies and the cabin is closed to animals. Remember to bring the necessary health documents showing that the dog is healthy.

Blind individuals can travel without a companion for up to four hours. If you are deaf-blind, you must have a companion on the flight. Some airlines offer a reduced price for a necessary companion/assistant, so remember to have medical confirmation.

Some airports have induction loops at the check-in counters; set your hearing aid to the "T" position.

Inform the airline staff about your hearing impairment so they can provide the correct assistance. At check-in, you must agree on how to receive information about flight departures and delays. To receive information and accompaniment aboard the plane, this must be arranged at check-in.

If you are deafblind, you must have a companion on the flight. Some airlines offer reduced rates for necessary companions/assistants, so remember the medical confirmation.

Inform the airline at the time of booking if you have allergies to animals, so that the plane can be closed off to animals, including guide dogs, unless a place has already been booked for them. The one who books first gets the place.

If you have food allergies or diabetes, you must also notify at the time of booking. The air on board is continuously changed, and there should always be a good climate, even with many passengers.

Medical oxygen:
If you need oxygen during the flight, you must inform the airline at least 48 hours before departure, preferably when booking. Some airlines allow you to bring your own approved oxygen cylinders, while others require you to use the airline's bottles. In emergency situations, you can access a part of the aircraft's emergency supply. 

If you plan to use oxygen at your destination, you can bring empty containers in checked baggage.

If you have undergone ostomy surgery and need assistance, especially through the security checkpoint, you can request help at departure with the code «Meet and Assist».

The assistance service provides information to both you and the security personnel.

When you meet the assistance personnel, inform them that you have had ostomy surgery, what type of ostomy you have, and if applicable, where on your abdomen it is located, and whether you need assistance through the security checkpoint.

Passengers with invisible disabilities can request assistance for an easier journey. This can be important for individuals with intellectual or cognitive impairments such as ADHD, autism, speech and hearing impairments, or dementia. To receive help, you must request assistance when booking your ticket or no later than 48 hours before departure. 

Use the code DPNA, which stands for "Disabled passenger with intellectual or developmental disability needing assistance," when registering

Yes, we have wheelchairs available at all airports, and you are free to borrow one of these for use within the airport area. 

Yes, when you check in or at the assistance point in the departure hall, you can request to have an escort card issued. This allows a non-traveling companion to accompany you all the way to the gate. This is only an option if you can manage on your own from the gate until you are seated on the plane. If you need help with boarding, you must order assistance. 

The assistance service can help you to the store or dining establishment but cannot shop or eat with you. Before boarding, the assistance agent will meet you at an agreed location. 

The assistance service can accompany you to the restroom, but cannot accompany you inside or assist you there. If you need this type of help, we recommend traveling with a companion. 

We try to achieve this, but it is often difficult in practice, especially during busy periods.  

Call the assistance service. You can find the phone number for the assistance service on the website of each individual airport under “At the airport/Assistance Service.”  

We recommend placing necessary medications in your hand luggage. If you need to bring medical equipment on board, inform the airline at check-in.

For travel within the EEA, you can bring medication for personal medical needs equivalent to one year’s supply. If traveling to countries outside the EEA, the limit is three months. 

• Medications with narcotic substances can be brought for your personal medical needs for up to 1 week/30 days' supply.
• Medications considered as controlled substances can be brought for your personal medical needs for up to 30 days' supply. 

The customs authorities in the country you are traveling to will require you to document that the medications are for your personal medical needs.