Baggage

• Consult your airline on how many bags and kilograms you can bring.
• Airlines do not charge extra for wheelchairs or guide dogs.
• Be sure to provide information if you have baggage that requires handling with care.
  

Hand baggage

• You may bring one bag on board the aircraft.
• Check when booking whether it is possible to bring equipment for the disabled on board.
• Hand baggage must fit under the seat or in the baggage compartments.

Medication

• On trips within the EEA you may bring medicine for personal use corresponding to one year’s consumption. If you are travelling to countries outside of the EEA, the limit is three months. Medicines containing narcotic substances or that are considered to be doping may not be brought for more than one month at a time.
• The customs services in the country you are travelling to will require documentation that the medicine is for personal use. Contact your doctor or a pharmacy for documentation.
• If you require to bring medical equipment on board, you must inform the airline when checking in. It is recommended that the required medication is carried in your hand baggage.

Security checkpoint

• All passengers must pass through a security checkpoint. If you use a wheelchair or have implants, the control will be carried out manually using a metal detector.
• You may safely pass through the security checkpoint even if you have a pacemaker or a hearing aid.

Choice of seat

• On international flights, seats are assigned on check-in.
• Most charter flights assign seats prior to check-in.
• Some budget airlines ordinarily do not assign seats.
• If you require a special seat, get in touch with your travel agent well ahead of travelling.

Which information is important to provide when booking a trip?

• That you require a wheelchair
• That you require an electric wheelchair
• That you require assistance with your baggage
• That you require assistance to the aircraft
• That you requires assistance in getting to your seat
• That you require boarding before other passengers
• That you require assistance on board the aircraft
• That you require technical aids, e.g. a Zimmer frame

Electric wheelchairs

• At some airports the wheelchair must be left at the check-in counter.
• The seat of the chair may be used in the aircraft, depending on the aircraft seat’s size and width. It is required that it does not prevent the use of a safety belt.
• The battery of the wheelchair must be labelled so that the correct type may be identified. Several battery types are approved for transport by aircraft. If the battery is labelled, you will avoid having the chair dismantled. Contact the battery supplier or the aid centre for labelling.
• If the wheelchair needs to be dismantled; remember the manual and any special tools for the chair. The employees need time to dismantle due to security regulations and to ensure that the chair is not harmed.
• It is recommended that loose parts are brought on board so that they don’t become detached during transport.

Manual wheelchairs

• The assistance service at the airport will in most cases allow you to use a wheelchair (not electric wheelchair) to the aircraft entrance or steps.

Lifting

• Be sure to inform how you prefer to be lifted.
• Be sure to be present at the agreed time in order to receive assistance.
• You may also want to obtain a "Flytt'i" for your trip. "Flytt'i" is a lifting aid that is used for short moves from one chair to another, e.g. inside the aircraft. Contact the aid centre for more information.

Which information is important to provide when booking a trip?

• That you require assistance with your baggage
• That you require assistance to the aircraft
• That you requires assistance in getting to your seat
• That you require boarding before other passengers
• That you require assistance on board the aircraft
• If you have a guide dog, you must provide this information when booking the ticket. The aircraft will then be closed off for persons who are allergic to animals. Guide dogs may be brought into the cabin at no extra cost. Remember to bring documentation that proves that the dog is healthy.
• If you are both blind and deaf, you must have a companion when travelling. Blind persons may travel for up to four hours without a companion.
• Some airlines offer reduced prices for required companions/assistants. Remember to bring medical confirmation.

Indiction loop

• Some airports have induction loops at the check-in counters. The induction loops help you hear what is being said. Put the hearing aid in the 'T' position.
• Inform the airline personnel of your hearing problem so that they can take the necessary measures.
• Information provided over the airport’s PA system may be difficult to comprehend. When checking in you must therefore agree on how you are to be informed on aircraft departures, delays, etc.
• Airports have visual information that may be of great assistance to those who are deaf or have impaired hearing.
• If you are travelling alone and take a taxi to the terminal, you must inform of this when booking transport. Many drivers are helpful and will assist you to the check-in counter. If you book this service, the taxi centre will record such assistance as a part of its transport assignment. The taxi trip may also be booked using a TT card, if you have one.
• The assistance service at the airport is responsible for assisting you from the check-in counter and all the way to the aircraft.
• Some airports are so-called "silent" airports. This means that information on departures, announcements etc. over the PA system is limited.
• In order to obtain the required information and assistance to the plane, this must be booked in advance. You must also agree on how you will be assisted in the case of changing aircraft or transit.

• If you are allergic to animals, you must provide this information when booking. The aircraft will then be closed off for animals, including guide dogs, on condition that animals have not already been booked on the flight. The rule is that the first person to book is given priority.
• If you are allergic to certain types of food, are diabetic, etc., you must provide this information when booking.
• Do you require medical assistance while travelling? The assistance service at the airport cannot take responsibility to provide medical treatment or care. Nor can the staff give medication that you cannot take yourself. If you require this type of medical assistance, the trip is classified as ambulance transportation.

Do you suffer from heart or lung disease?

• The air on board aircraft is constantly exchanged. Even in the case of aircrafts being full, the indoor climate should be good.
• Larger aircrafts carry oxygen. The oxygen is intended for emergencies. If you require oxygen during the flight, you must notify the airline well in advance of your flight.

Do you use medical oxygen?

• If you require oxygen during the flight, you must notify the airline at least 48 hours before travelling, but this may also be done when booking.
• Specify that you require containers with regulators for accurate doses.
• The containers will be supplied upon check-in, or installed in the aircraft in advance.
• Liquid oxygen is not permitted on aircraft.
• Some airlines allow you to bring oxygen containers that are approved for use in aircrafts. Others require that you use their oxygen containers. If you require oxygen in case of an emergency, you will be allowed to use a limited amount of the aircraft's emergency supply.
• If you will be using oxygen at your destination, you will ordinarily be permitted to bring empty containers in checked-in baggage.
• For further information, contact your supplier.

Do you require medical assistance while travelling?

• The assistance service at the airport cannot take responsibility to provide medical treatment or care. Nor can the staff give medication that you cannot take yourself. If you require this type of medical assistance, the trip is classified as ambulance transportation.