Passenger Information

Avinor Service center

The service center at the airport provides information on todays flights and general information about services available at Bergen airport.

The information counter is centrally located in the arrival hall. The airport attendants will answer your questions about todays flights and the airport in general. They can also help you make a photocopy or send a fax. Airport attendants will also help you with tourist and travel information. This is also where forgotten items found at the airport are delivered.

The handling agents SAS and Norportl have information counters at the airport. KLM counter at SAS Servicesenter has limited opening hours. More information available under Airlines and their handling agents.

Air passengers’ rights

The Norwegian Civil Aviation Authority has compiled a special overview of your rights as an air passenger in the event of delays and cancellations.

Cancellations

If your flight is cancelled you are entitled to: 

• food 

• hotel accommodation if necessary

• a choice between refund or rerouting of the ticket

• standardized compensation of between 250 and 600 euros, depending on the distance you are flying

Exception: You are not entitled to compensation if the airline can document that the cancellation was due to an extraordinary circumstance

Delays

If your flight is delayed more than 2 hours you are entitled to:

• food 

• hotel accommodation if necessary

• If the flight is delayed more than 5 hours you can demand a refund of the price of the ticket.

You are NOT entitled to standardized compensation in the event of delays.

Denial of boarding

If you are denied boarding you are entitled to:

• food 

• hotel accommodation if necessary 

• standardized compensation between 125 and 600 euros depending the distance you are flying

Exception: The above-mentioned claim lapses if the denial of boarding is due to your own actions.

If the flight is overbooked the airline SHALL call for passengers willing to take a later flight. If no one volunteers the airline may refuse to board you.

You can find more information at flypassasjer.no. This is a website that will always have updated information on rights and rules affecting you as an air passenger.